Inspection and warranty
The Customer must inspect the goods directly after delivery. Possible defects or missing parts must be made known to Lugarde within 8 days after the delivery. In such a case, Lugarde shall as soon as possible proceed with repairs or deliver a replacement or the missing part. Reclamations do not suspend the payment obligation and do not give the Customer the right to compensation for delay damage or to refuse the delivery.
A 5-year guarantee is provided for the goods. This means that, if there is an instance of demonstrable materials or manufacturing errors, Lugarde must at its discretion, replace or repair the defective parts free of charge, or that Lugarde will refund the net amount of the invoice for the defective parts, without there being any obligation to pay compensation for damages on its side.
Complaints will not be processed and the guarantee becomes forfeit if:
the Customer does not report to Lugarde defects in the goods delivered within 8 days after establishment of the defect;
repairs to the delivered goods have been executed by the Customer and/or third parties;
items have been attached to the delivered goods which should not have been attached thereto;
defects are the consequence of a poor foundation, improper assembly, incorrect treatment, poor maintenance or the use of the wrong means of maintenance;
defects are the consequence of products that have not been delivered by Lugarde;
defects have been caused by man, animals or forces of nature.
The Customer must give Lugarde the possibility to investigate the warranty claim.
